Shipping policy

At Elite Shine Co., we know that every order represents something more than a package. It may be a comfortable pair of slippers for home, a new pair of boots for a seasonal outfit, or a thoughtful purchase for a growing child.

Our shipping process is designed to make ordering girls’ slippers and boots as simple and transparent as possible. This policy explains how we calculate shipping charges, prepare orders, communicate tracking information, and address delivery concerns.

1. Shipping Destinations

Elite Shine Co. offers shipping to eligible destinations within the United States.

Availability may depend on the delivery address, carrier service coverage, and the nature of the purchased product. If a destination cannot be serviced, we will make reasonable efforts to notify the customer before fulfillment or explain the available options.

Please enter your complete shipping address, including apartment or unit number where applicable, city, state, and ZIP code.

2. Shipping Fees

We provide the following standard shipping arrangement:

Free shipping: Orders totaling $10.00 or more qualify for free standard shipping.

Orders under $10.00: A shipping fee of $5.99 applies.

The applicable shipping charge will be displayed during checkout before you confirm payment.

The order value used to determine shipping eligibility will be calculated according to the merchandise subtotal shown at checkout, before shipping fees and applicable taxes, unless a promotion expressly states otherwise.

If a discount changes the merchandise subtotal, the final eligible amount displayed at checkout will determine the applicable shipping charge.

3. Order Processing Time

Most orders are expected to be processed within 1–3 business days after payment authorization.

Processing may include:

Confirming order and payment details.
Verifying product availability and selected sizes.
Preparing items for dispatch.
Performing reasonable quality and order-accuracy checks.
Packaging merchandise for transportation.

Business days generally exclude Saturdays, Sundays, and recognized public holidays.

Processing times are estimates and may be affected by unusually high order volume, inventory discrepancies, payment verification, or other operational circumstances.

A processing period is separate from the carrier's transit time.

4. Estimated Delivery Time

After an order has been dispatched, standard domestic delivery is generally estimated at 3–7 business days, depending on the destination and carrier service.

This estimate is provided for planning purposes and is not a guaranteed delivery commitment unless we expressly state otherwise for a particular order.

Actual delivery may be affected by distance, carrier workload, weather, transportation interruptions, holidays, or other circumstances outside our reasonable control.

Customers should allow for both processing time and transit time when estimating when an order may arrive.

5. Order Confirmation and Tracking

After completing a purchase, customers should retain their order confirmation for reference.

When tracking information is available, we will provide it through the order notification process or another designated communication channel.

Tracking updates may not appear immediately after a shipping label is created. The carrier may need additional time to receive and scan the package.

If tracking information remains unavailable or has not changed for an unusually long period, contact [email protected] with your order number so we can review the shipment.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

If you notice an error after placing an order, please contact us promptly. We will try to correct the address if fulfillment has not progressed too far, but we cannot guarantee that an address change will be possible after dispatch.

Additional costs arising from an address correction, reshipment, or other delivery adjustment will be handled transparently and in accordance with applicable law.

7. Delayed Shipments

Although we work to meet our estimated processing and delivery times, delays may occur because of:

Severe weather or natural events.
Carrier service disruptions.
Seasonal shopping peaks.
Incorrect or incomplete addresses.
Security inspections or other lawful transportation procedures.
Unexpected inventory or fulfillment problems.

If an order appears delayed, please review the latest tracking information and contact us if you need further assistance.

We will make reasonable efforts to investigate unresolved delivery issues and explain the available next steps.

8. Lost Packages

If tracking indicates that a package may be lost, or the expected delivery period has passed without delivery, please contact our customer support team.

We may review carrier scans, shipment records, delivery details, and other available information to determine what occurred.

Depending on the investigation and applicable law, an appropriate resolution may include further delivery assistance, a replacement, or a refund.

A carrier status marked “delivered” may require additional review, but it will not automatically prevent us from investigating a credible delivery concern.

9. Damaged Packages

If your footwear arrives with visible shipping damage, please contact us as soon as reasonably possible, preferably within seven days after delivery.

Provide your order number, a description of the damage, and photographs of the packaging and product if available.

Please retain the packaging until the issue has been reviewed, as it may help us investigate the carrier claim.

We will assess the circumstances and explain whether a replacement, return, refund, or another appropriate solution is available.

10. Incorrect or Missing Items

If you receive the wrong style, size, or quantity, or an item appears to be missing from your package, contact [email protected].

Please provide your order number and identify the item or quantity involved. Photographs of the received merchandise and packaging may help us resolve the issue more quickly.

We will review the order and take appropriate corrective action when an error is confirmed.

11. Delivery Completion and Customer Responsibilities

Customers should monitor available tracking updates and make reasonable arrangements to receive their packages.

Where a carrier offers delivery instructions, signature options, or pickup arrangements, those services may be subject to the carrier's own terms.

If a package is returned to us because of an incorrect address, an unsuccessful delivery, or failure to collect it, we will review the circumstances and contact the customer when appropriate. Any reshipping charge will be disclosed before it is imposed and will comply with applicable law.

12. Shipping and Returns

Shipping charges for outgoing orders follow the fee schedule described above.

For standard returns based on preference or sizing, customers are generally responsible for return shipping unless we state otherwise. If an item is defective, damaged, or incorrectly shipped, we will review the case and provide an appropriate remedy consistent with our Return and Refund Policy and applicable law.

Please review our Return and Refund Policy for complete return eligibility and refund procedures.