Refund policy

At Elite Shine Co., operated by SKG AGENCY INC, we believe that the right pair of shoes can bring comfort, confidence, and a little extra sparkle to every child's day. Whether you are choosing everyday slippers for relaxing at home or boots for cooler weather and outdoor adventures, we want every purchase to meet your expectations.

This Return and Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through https://www.eliteshineco.online/. We encourage customers to review the conditions below before placing an order so that expectations remain clear from checkout through delivery and, if necessary, the return process.

1. Return Eligibility

Customers may request a return within 30 days of delivery, provided the product meets the eligibility requirements described in this policy.

To qualify for a standard return:

  • The slippers or boots must be unused and in their original saleable condition.

  • Products must not show signs of outdoor wear, dirt, washing, damage, or alteration.

  • Original shoe boxes, packaging, tags, and included accessories should be returned when reasonably available.

  • Customers must provide an order number, receipt, or other reasonable proof of purchase.

  • The return must be approved by our customer support team before the product is sent back.

For footwear, we recommend trying items on indoors on a clean surface to check fit and comfort. Shoes that have been worn outside may not qualify for a standard change-of-mind return because wear can affect their resale condition.

The return period begins on the date the carrier records the order as delivered, unless applicable law requires a different calculation.

2. Items That May Not Qualify for a Standard Return

A standard return may be declined when a product:

  • Has been worn outdoors or used beyond reasonable indoor fitting.

  • Has been damaged through misuse, improper cleaning, or accidental handling after delivery.

  • Is missing essential components or has been substantially altered.

  • Is marked as final sale or non-returnable in a clear disclosure presented before purchase, to the extent permitted by law.

  • Is returned without authorization or cannot reasonably be matched to a purchase.

These restrictions do not eliminate any rights customers may have under applicable consumer protection laws for defective, misrepresented, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Products

We take product quality and order accuracy seriously. If your order arrives with a manufacturing defect, visible shipping damage, or an item different from what you purchased, please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Please include:

  • Your order number and the email address used at checkout.

  • A short description of the issue.

  • Clear photographs of the product, the affected area, and the packaging, when applicable.

Our team will review the information and explain the available resolution. Depending on the circumstances, the solution may include a replacement, an exchange, a refund, or another appropriate remedy.

The seven-day reporting guideline helps us investigate delivery issues promptly. It does not waive any applicable statutory rights or shorten a warranty or remedy period that cannot legally be limited.

4. How to Request a Return

To begin the process, email [email protected] with the subject line “Return Request” and provide:

  1. Your full name.

  2. Your order number.

  3. The name or description of the footwear.

  4. The reason for your request.

  5. Photographs, if the item is damaged, defective, or incorrect.

Our customer service team will review your request and, if approved, provide return instructions. Please do not send merchandise to an address other than the authorized return destination supplied by our team.

Return Address:

SKG AGENCY INC
3910 E DEL MAR BLVD STE 106
LAREDO, TX 78041-6661
United States

Please package footwear securely to prevent additional damage during transit. Whenever possible, place the original shoe box inside an outer shipping carton rather than attaching shipping labels directly to the shoe box.

5. Return Shipping Costs

For a standard return based on preference, fit, or a change of mind, the customer is generally responsible for return shipping costs unless we expressly agree otherwise.

If a product is defective, damaged upon arrival, or incorrectly shipped due to our error, we will review the circumstances and provide an appropriate return or refund arrangement, including shipping assistance where applicable.

The original shipping charge, if any, will be refunded when required by law or when our approved resolution provides for such a refund.

6. Refund Review and Processing

After an authorized return reaches us, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will generally be submitted to the original payment method within 5–10 business days after the return is received and approved. The time required for the funds to appear in your account depends on your bank, card issuer, or payment service provider.

If a refund is not visible after the applicable processing period, please contact us with your order number so we can help review the transaction.

We will not impose unauthorized deductions or fees. Any permitted deduction, including a deduction for diminished value where legally applicable, must comply with applicable law and the circumstances of the return.

7. Exchanges and Size Changes

We understand that choosing footwear for growing children can sometimes involve a sizing adjustment. If you need a different size or style, contact us to ask whether an exchange is available.

Exchanges depend on inventory and product condition. If an exchange cannot be arranged, we may explain the standard return procedure so you can place a new order if desired.

Please do not send the original product back before receiving instructions from our customer service team.

8. Cancellations and Orders Already Shipped

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to stop an order that has not entered fulfillment or shipping.

Once an order has shipped, cancellation may no longer be possible. In that case, the standard return procedure may apply after delivery, subject to the conditions in this policy and applicable law.

9. Promotional Purchases and Bundles

If a purchase includes a promotional discount, bundle offer, or other special pricing, any refund will be calculated consistently with the offer terms disclosed at checkout and applicable law.

If only part of a bundle is returned, the refund may reflect the value of the returned item and any discount conditions that lawfully apply. We will explain the calculation when processing the request.

10. Customer Support and Texas Consumer Rights

For questions or assistance, contact:

SKG AGENCY INC
3910 E DEL MAR BLVD STE 106
LAREDO, TX 78041-6661
Email: [email protected]
Website: https://www.eliteshineco.online/

This policy is intended to operate consistently with applicable federal law and Texas law, including relevant consumer protection requirements. Nothing in this policy is intended to waive rights or remedies that cannot legally be excluded or limited.

Thank you for choosing Elite Shine Co. We appreciate the opportunity to help make your shopping experience straightforward, dependable, and comfortable for your family.